terms and conditions

Company / terms and conditions
General terms and conditions

The use of services from VincentCee.co.za/.net/.com constitutes agreement to these terms.

In this document: VincentCee.co.za/.net/.com refers to VincentCee IT Solution Business Enterprise cc, it's members, employees, suppliers, associates, additional domain names used for business, subsidiaries, sister companies and other business operations.

1) support

We will endeavour to provide a continuous high quality service. If you experience problems with your service, you should consult our support team on support@vincentcee.co.za or by using the support centre http://www.vincentcee.net/support/

We may require suspension of some of our services for short scheduled periods to carry out maintenance or repair to our services. Information concerning scheduled downtime and unplanned downtime is available on the support forum web site (http://www.vincentcee.com/forum)

2) Service abuse and spam policy

We reserve the right to terminate your hosting account if it is found that the resources made available to you are being abused.

This includes, but is not limited to the following:

  • Spamming
  • Sending unsolicited mail.
  • Providing file storage services.
  • Providing email services via your website be it newsletter sending or services like gmail.com and hotmail.com.
  • Scripting that utilises more than 20% of a server or node's memory, storage, processing resource, I/O at any one time.
  • Hosted services that cause the general performance of our servers or nodes to degrade.
  • Offensive conduct / content.
  • Illegal or other unacceptable content as outlined in 17)

VincentCee.co.za/.net/.com will not allow spam to be generated from our machines - if it is found that a site is sending out spam emails regardless of how it is done (scripts, SMTP, contact form header injection etc) VincentCee.co.za/.net/.com will suspend the customers account until assured it will not continue. Repeat offenders will be irreversibly terminated.

Should you infringe this policy, you will be held liable for any costs incurred by VincentCee.co.za/.net/.com.

3) Correspondence

Customers are required to have a valid email address on file at all times. Details can be updated online at http://billing.vincentcee.net/
All communication from VincentCee.co.za/.net/.com will be done via email. When we send an email, it is deemed that delivery of the said email has reached the recipient.

If in the the event that your email address on file does not work, you may use our support system at http://www.vincentcee.net/support
Where you can use your billing username and password to gain access to technic0al support.

4) Reselling of Services

Customers may resell all of our services.
Customers are directly responsible for all services they/we provide to their clients. VincentCee.co.za/.net/.com will not support your end users directly. We are not liable to them or you for any damages they or you may suffer.

5) Contract Period

Unless otherwise stated the contract period is on a monthly bases, termination can occur at any point during the month, There is no cancellation notification period, hence cancellation will happen on the day of the request, provided all amounts owed to us are paid. If there is still an outstanding amount, the account will continue to be billed until the account is settled and the cancellation request is resent and accepted by VincentCee.co.za/.net/.com.

6) High resource use policy

Resources are defined as bandwidth, processor utilization, memory, or disk space.

VincentCee.co.za/.net/.com may implement the following policy to its sole discretion:

When a website is found to be monopolising the resources available, VincentCee.co.za/.net/.com reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby VincentCee.co.za/.net/.com continues hosting the website for an additional fee or the client may choose to upgrade to a (semi-)dedicated plan.

Uploads via scripting languages
We limit uploads made via scripting languages - including PHP. - to a maximum of 20 MB per file.

Cron jobs may have an interval of no less than 5 minutes.

7) Payment policies

All accounts are set up on a prepay basis. Although VincentCee.co.za/.net/.com reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due every 1, 3, 6, 12 or 24 months depending on the hosting plan you choose. Payment must be made on the date of the invoice. Customers will automatically be charged again at the end of their prepay period unless closure / cancellation notification has already been given via confirmed and acceptance via an email notification to us.

In situations where the card number or debit order details on file are declined VincentCee.co.za/.net/.com will immediately suspend the facility to purchase services online until the outstanding charge is processed successfully. In addition, VincentCee.co.za/.net/.com reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time the customer sends an accepted written cancellation request (refer to "Contract Period" above).

There will be an administration fee of R50 on all unpaid transactions processed via debit order or credit card. (insufficient funds/invalid account number etc)

Should your account fall into arrears (over 30 days) we will suspend the accounts you have with us. A re-establishment fee of R100 will be charged to have your website(s) unsuspended once full payment has been made.

No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made.

If you pay by credit card or debit order it will be charged automatically on, or, shortly after the 1st or 15th of the month.
Failed debit orders / credit card transactions will be processed again. Should this second attempt fail you will automatically be placed on eft and your account will be suspended until the account is paid in full via eft, no further debit instructions will be processed for the account.

All payments are in South African Rands.

You are required to have a valid credit/debit card/bank account and email address registered on your account at all times, failure to do so may result in suspension of your account.

Please note that whilst this is primarily used for billing purposes, VincentCee.co.za/.net/.com reserves the right to email you information about enhancements to our systems and product offerings.

We may require you to pay your first invoice via EFT if you have selected your payment method to be Debit Order or Credit Card. This is to assist in setting up your account as quickly a possible and to prevent fraudulent purchases which are so rampant on the internet.

8) Domain registrations

The client is welcome to register domains by themselves and have them hosted with us.

If a domain is registered through us: we will be responsible for issuing an invoice for the registration and renewal of the domain. In the case of co.za domains, we invoice you for the domain, you are to pay us directly for this registration or renewal.

All domains registered by us are registered on behalf of the client and will be the property of the client provided their account is in good standing. We reserve the right to 1) refuse the transferal of a domain or 2) delete the domain from the registrar should your account be in arrears and be deleted from our system.

An indication of a domain name being available during the order process is no guarantee that it will be secured for the client. As there is no guarantee that the domain checking script is accurate due to variations in DNS records, or the domain name may be registered by another party between the time of checking and our request going through to the registrar.

9) Accounts on servers

If an account is setup on a server, and the domain is not registered - we reserve the right to remove the account from a server within the dns cluster in order to set it up, should we get a request to do so by a client who is registering the domain through us. This would normally apply to new domain registrations; as our system won't allow us to setup accounts if the same domain name exists on another server within our dns cluster.

10) Payment options

VincentCee.co.za/.net/.com currently runs the following payment methods.

Credit / Debit Cards: VincentCee.co.za/.net/.com accepts MasterCard, Visa, Visa electron, Switch/Maestro, Paypal.
Debit Order: South African banks only.
EFT / Bank Transfers:

By submitting payment details to us (Credit card numbers / Debit order details) you warrant and confirm that you are duly authorised to use the supplied payment details.

11) Money back - trial period

For customers opening their first account the initial 30 days are available on a money-back trial basis. For special promotions offered at discounted prices the trial period is limited to the initial 7 days.

Customers will not be entitled to this benefit if they have previously had an account with VincentCee.co.za/.net/.com unless the period of absence has been greater than one year. New customers will not be entitled to a trial period if any account has previously been created at the same postal address within the same 12 month time span.

12 ) Cancellation and refunds

VincentCee.co.za/.net/.com reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes VincentCee.co.za/.net/.com' terms of service a refund will not be issued in the event of a cancellation.

Any abuse of our staff in any format or medium will result in the suspension or termination of your services.

Customers may cancel their account at any time provided that their account is fully paid up. Your account balance can be viewed online at http://billing.vincentcee.net/

All account cancellations are processed within 30 minutes from the cancellation request. We do not schedule cancellations so please ensure that requests are sent on the day of intended termination.

During the initial trial period customers who wish to cancel will be entitled to a full refund for their hosting fees only, but will not be entitled to a refund for any additional services purchased. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.

Fees charged on a prepay basis are non-refundable. Once the initial trial period has expired customers are not entitled to receive a refund. In addition some accounts incur set-up fees, these charges are also non-refundable.

13) Affiliate Conditions

We will pay commission to an affiliate under the following conditions:

  1. You have a billing account with us on http://billing.vincentcee.net/
  2. The clients you've brought to us have used your affiliate id during the signup process or have used the URL with your affiliate ID in it so that it can be tracked by our system. If this is not done you will not get commission for the new client, unless we believe it's owed to you.
  3. Your billing account with us is in good standing and is paid up to date.
  4. A new client should have, separate payment details, email address, and billing contact information to yours. This is applicable in situations where you open accounts on behalf of your clients in your name: your clients should open them.

We reserve the right to refuse commission at any point if we have reason to believe there has been any foul play or fraud. This is at our sole discretion.

Should a new customer reverse their payment via Credit Card after we've paid you commission for the new client - your commission will be reversed as well. This can happen if the new client has used a fraudulent credit card.

14) Privacy Policy

We will not share your private ( personally-identifiable ) information with any third party unless required to do so by a member of law enforcement authorities, or to protect others.
We may need to give out your hosting login details to our 3rd level engineers at the respective data centers in order to support you further. Information send via email will be used to support you for billing and hosting support requests by the respective engineers.

15) Customer checks, Credit Bureau

We may check your credit history on the credit bureau by using services like Transunion or Experian. The information obtained will be used to confirm your payment history, contact details and to see if your account is within the risk profile we are willing to accommodate / service.

16) Arbitration

If any issue needs to go to arbitration or legal assistance - this must be done within the city of VincentCee.co.za/.net/.com's choice.

17) Indemnification

VincentCee.co.za/.net/.com reserves the right to refuse service and/or access to its servers to anyone. VincentCee.co.za/.net/.com reserves the right to move your domain to a different web server without previous notice. We will however make every effort to keep your sites uptime at 100% during this process.

VincentCee.co.za/.net/.com does not allow any of the following content to be stored on its servers:

  • Adult material - includes all pornography, erotic images, or otherwise lewd or obscene content.
  • Excessive download content or non-linked content.
  • Off-site backups.
  • Spam, Phishing and any such illegal activities.
  • Illegal content - according to South African or USA Federal, State or City law
  • Copyright media which you do not own the copyright to.
  • Account usage for backup purposes
  • Sites with banners, graphics or cgi's running from their domain being used on other domains.
  • Sites with immense graphic archives or galleries.
  • Sites offering immense download archives, such as .zip, .tar, .rar, .GZ and so on.
  • Sites running large chat room gatherings.
  • Topsites
  • Proxy scripts/anonymizers
  • Image hosting similar to Photobucket, Twitpic, Imageshack and others
  • AutoSurf/PTC/PTS/PPC sites
  • IP scanners
  • Bruteforce Programs/Scripts/Applications
  • Mail Bombers/Spam Scripts
  • Banner-Ad services (commercial banner ad rotation)
  • File Dump/Mirror similar to Rapidshare and others
  • Audio Streaming with more than one or two streams
  • Escrow, Bank Debentures, Bank Debenture Trading programs and sites
  • High-Yield Interest Programs (HYIP) or related sites
  • Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme and such)
  • Prime Banks Programs
  • Lottery sites
  • Hacker focused sites/archives/programs
  • Sites promoting illegal activities
  • Forums and/or websites that distribute or link to warez/pirated/illegal content
  • Fraudulent Sites of any kind
  • Mailer Pro hosting sites
  • Sale of any controlled substance without prior proof of appropriate permit(s)

Refusal of service is entirely at the unfettered discretion of VincentCee.co.za/.net/.com.

Customer agrees that it shall defend, indemnify, save and hold VincentCee.co.za/.net/.com harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against any of the afore mentioned, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold to customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless VincentCee.co.za/.net/.com against liabilities arising out of; (1) any injury, financial loss, to person or property caused by any products sold or otherwise distributed in connection with VincentCee.co.za/.net/.com; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from VincentCee.co.za/.net/.com.

18) Disclaimer

VincentCee.co.za/.net/.com will not be responsible for any damages you or your business may suffer. VincentCee.co.za/.net/.com makes no warranties of any kind, expressed or implied for services we provide. VincentCee.co.za/.net/.com does back up your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, VincentCee.co.za/.net/.com cannot guarantee to be able to replace lost data. VincentCee.co.za/.net/.com disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non deliveries, wrong delivery, and any and all service interruptions. VincentCee.co.za/.net/.com reserves the right to revise its policies and terms and conditions at any time.

By signing up for any of our services you agree to be bound by all VincentCee.co.za/.net/.com terms and conditions.

Our terms and conditions may be updated from time to time, please be sure to keep updated by referring to this document regularly. Document source: http://www.vincentcee.com/terms.php